Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using SalesCal, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

Important: If you do not agree with any part of these Terms, you must not access or use our Service. Please contact us at hello@salescal.ai if you have questions before proceeding.

2. Eligibility

To use SalesCal, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete registration information

By using the Service, you represent and warrant that you meet all eligibility requirements. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we reasonably believe that a user does not meet these requirements.

3. Account Registration

To access certain features of the Service, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You may not use another person's account without permission, use a username that is offensive, misleading, or infringes on another's rights, or share your account credentials with third parties.

Security Notice: You are solely responsible for maintaining the confidentiality of your account credentials. We will not be liable for any loss or damage arising from your failure to protect your account information.

4. Service Description

SalesCal is an intelligent scheduling platform designed for businesses, professionals, and teams. Our Service includes, but is not limited to:

• Appointment Scheduling: Create and manage booking pages for appointments, meetings, and consultations
• Calendar Integration: Sync with Google Calendar, Microsoft 365, and other calendar providers
• Lead Qualification: Collect information from invitees before scheduling to qualify leads
• Round Robin Scheduling: Distribute appointments among team members based on availability and routing rules
• Automated Notifications: Send email and SMS reminders and confirmations to participants
• Analytics & Reporting: Track scheduling metrics and team performance
• Integrations: Connect with third-party applications and services

We continuously improve and update our Service. Features may be added, modified, or removed at our discretion. We will endeavor to provide notice of material changes that affect your use of the Service.

5. Subscriptions & Billing

5.1 Subscription Plans

SalesCal offers various subscription plans with different features and pricing tiers. Details of current plans and pricing are available on our website. By selecting a subscription plan, you agree to pay the applicable fees.

5.2 Billing Cycle

Subscriptions are billed in advance on a recurring basis according to your chosen billing cycle (monthly or annually). Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date.

5.3 Payment

You must provide valid payment information to subscribe to a paid plan. By providing payment information, you authorize us to charge your payment method for all fees associated with your subscription. You are responsible for keeping your payment information current.

5.4 Price Changes

We reserve the right to modify subscription fees at any time. Price changes will take effect at the beginning of your next billing cycle. We will provide reasonable notice of any price changes before they become effective. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

5.5 Refunds

Except as required by applicable law, subscription fees are non-refundable. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period, but no refund will be issued for the remaining time.

6. Free Trial

We may offer a free trial period for new users to evaluate the Service. Free trial terms are as follows:

• You may be required to provide payment information to start a free trial
• You will not be charged during the free trial period
• If you do not cancel before the free trial ends, your subscription will automatically convert to a paid plan, and your payment method will be charged
• Free trials are limited to one per user or organization
• We reserve the right to modify or discontinue free trial offers at any time

To avoid being charged, you must cancel your subscription before the free trial period expires. You can cancel at any time through your account settings.

7. Fair Use Policy

Certain features of SalesCal, including notifications, SMS messages, and API access, are provided on a fair use basis. This means these features are intended for normal business use and are shared among our customer base.

7.1 General Fair Use

If your use of any feature places disproportionate demand on our systems or adversely affects other users' experience, we reserve the right to:

• Contact you to discuss your usage patterns
• Implement usage limits on your account
• Suspend or restrict access to specific features
• Terminate your account in cases of severe or repeated abuse

7.2 SMS Notifications

If you use our SMS notification features, you agree to:

• Comply with all applicable laws and regulations regarding SMS communications
• Not send marketing or promotional content through appointment-related SMS
• Ensure that recipients have consented to receive SMS notifications
• Accept that SMS usage may be subject to monthly limits per user

We reserve the right to monitor SMS usage and restrict access if we determine that usage violates our fair use policy or applicable regulations.

8. Calendar Integration

SalesCal integrates with third-party calendar services, including Google Calendar and Microsoft 365. By connecting your calendar:

• You authorize us to access and read your calendar data to check availability
• You authorize us to create, modify, and delete calendar events on your behalf
• You acknowledge that calendar integrations are subject to the terms and availability of third-party providers
• You understand that disruptions to third-party calendar services may affect SalesCal functionality

We process calendar data in accordance with our Privacy Policy. You may disconnect calendar integrations at any time through your account settings.

9. Communications

By creating an account, you consent to receive communications from us, including:

• Transactional emails: Account confirmations, password resets, booking notifications
• Service updates: Important announcements about features, maintenance, or changes
• Marketing communications: Newsletters, promotional offers, and product updates (optional)

You can manage your communication preferences in your account settings or by clicking "unsubscribe" in marketing emails. Note that you cannot opt out of essential transactional and service-related communications while your account is active.

10. User Content

"User Content" refers to any content you create, upload, or share through the Service, including booking page text, form fields, images, branding elements, and messages.

10.1 Ownership

You retain ownership of your User Content. We do not claim ownership of any content you create or share through the Service.

10.2 License Grant

By posting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your User Content solely for the purpose of operating and providing the Service. This license terminates when you delete your User Content or account, except where your content has been shared with others who have not deleted it.

10.3 Content Responsibility

You are solely responsible for your User Content and represent that:

• You own or have the necessary rights to use and share the content
• Your content does not violate any third-party rights, including intellectual property, privacy, or publicity rights
• Your content does not contain unlawful, harmful, threatening, abusive, or otherwise objectionable material
• Your content complies with all applicable laws and regulations

10.4 Content Removal

We reserve the right to remove any User Content that violates these Terms or that we find objectionable, without prior notice. We may also terminate accounts of users who repeatedly violate these Terms.

11. Prohibited Uses

You agree not to use the Service for any unlawful purpose or in violation of these Terms. Specifically, you agree not to:

11.1 Illegal and Harmful Activities

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraud, deception, or misleading practices
• Harass, abuse, threaten, or intimidate others
• Exploit, harm, or attempt to exploit minors in any way
• Collect or harvest personal information without consent

11.2 System Abuse

• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any systems or data
• Introduce viruses, malware, or other harmful code
• Use automated systems (bots, scrapers) without authorization
• Circumvent security measures or usage limits
• Conduct denial-of-service attacks or similar activities

11.3 Prohibited Content

• Send spam, unsolicited communications, or promotional material through the Service
• Impersonate any person or entity
• Post false, misleading, or defamatory content
• Share content that infringes intellectual property rights
• Distribute adult, violent, or otherwise inappropriate material

12. Intellectual Property

The Service, including its original content, features, functionality, design, and branding (excluding User Content), is owned by SalesCal and is protected by copyright, trademark, and other intellectual property laws.

12.1 Our Rights

All rights, title, and interest in the Service, including all associated intellectual property rights, are and will remain the exclusive property of SalesCal and its licensors. Nothing in these Terms grants you any right to use our trademarks, logos, or other brand features without our prior written consent.

12.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include the right to:

• Modify, copy, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Sell, sublicense, or redistribute the Service
• Remove or alter any proprietary notices

12.3 Copyright Claims

We respect intellectual property rights and expect our users to do the same. If you believe that content on our Service infringes your copyright, please contact us at legal@salescal.ai with details of the alleged infringement.

13. Third-Party Services

The Service may contain links to or integrations with third-party websites, services, or applications ("Third-Party Services"). These Third-Party Services are not under our control, and we are not responsible for their content, privacy practices, or terms of service.

Your use of Third-Party Services is at your own risk and subject to the terms and conditions of those third parties. We encourage you to review the terms and privacy policies of any Third-Party Services before using them.

YOU ACKNOWLEDGE AND AGREE THAT SALESCAL SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OF OR RELIANCE ON ANY THIRD-PARTY SERVICES.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM USING THE SERVICE WILL BE ACCURATE OR RELIABLE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SALESCAL, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

16. Indemnification

You agree to indemnify, defend, and hold harmless SalesCal, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any rights of a third party
• Your violation of any applicable laws or regulations

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense of such claims.

17. Termination

17.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or by contacting us. Upon termination, your right to use the Service will immediately cease.

17.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended periods of inactivity
• Requests by law enforcement
• Discontinuation of the Service

17.3 Effect of Termination

Upon termination:

• Your license to use the Service immediately terminates
• We may delete your account data after a reasonable period
• Provisions that should survive termination will remain in effect, including intellectual property rights, disclaimers, limitations of liability, and indemnification

18. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Revised" date at the top of these Terms
• Provide notice through the Service or via email
• Give you an opportunity to review the changes before they take effect

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and terminate your account.

We encourage you to periodically review these Terms to stay informed about our practices. The current version will always be available on our website.

19. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiations. If negotiations are unsuccessful, disputes shall be resolved through binding arbitration or in the courts of England and Wales, at our discretion.

19.1 Waiver and Severability

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

19.2 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and SalesCal regarding the Service and supersede all prior agreements and understandings.

20. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

• Email: hello@salescal.ai
• Legal Inquiries: legal@salescal.ai
• Website: salescal.ai